Skip to main content

A new users guide to support

Dor Lahav avatar
Written by Dor Lahav
Updated over a week ago

Welcome to the InfiniGrow family 👪

Whether you’re a new customer or taking things over from a colleague, learning a new platform can be painful! Fear not - Infinigrow is user friendly, and we’re here to help you every step of the way.

Being a B2B marketer can sometimes feel like playing paintball, but in the dark. It’s hard to know what’s really creating the impact when a typical B2B buyer's journey takes a long time with multiple stakeholders and hundreds of touchpoints (ads, content, sales calls, etc). InfiniGrow is going to shine light on your numerous efforts and their bottom line outcomes - Revenue!

Before you move on to the articles that will guide you through the platform, there are a few points we should cover.

You are not alone 💗

All InfiniGrow clients & partners receive a dedicated customer success manager. They are first and foremost here to ensure you are getting the maximum amount of value from InfiniGrow as possible. In addition to holding value reviews and working with you on leveraging your data, they can help escalate issues, schedule training, licensing and more.

In addition to direct communication with your CSM, you have an amazing support team on and offline. Our knowledge base will help guide you on how to use InfiniGrow’s many functions.

If you cannot find what you are looking for in our Knowledge Base, please don’t hesitate to contact our support team by email ([email protected]) or through chat on the bottom right hand corner of your platform.

Last, but most certainly not least, we love connecting with and learning from our customers. Do not limit your communication to our CS & support teams! Be it product, sales, engineering or general management, we want to hear from you.

Did this answer your question?